Returns and Complaints

CANCELLATION POLICY

In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of one day notice before the delivery date. If notice is given less than 24 hours before the delivery date no refund will be given.

EXCEPTIONS

We are not responsible for Flowers, plants and preserved items delivered to incorrect addresses supplied by the sender. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. Decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender. Flower and plant quality problems, where delivery is delayed due to sender requiring signature upon delivery.

In case of a delivery not possible on public holidays or local restriction, orders will be delivered on next working day.

Delivery confirmation for all midnight deliveries will be notified next day before 10:00 am (from scheduled time of delivery).

Our normal delivery hours are between 10 am - 7 pm

Midnight delivery hours are between 11:30 pm - 12:30 am

10.Express Delivery is usually completed within  5 hrs or as scheduled.

Please note that the order will not be redirected or redelivered in a new address in any circumstances.

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